Keyboard error message displays when booting the 2800 series unit.
- Check to see if the keyboard cable is properly connected to the keyboard and to the logic unit.
- Make sure the keyboard cable is connected to the keyboard port on the logic unit, not the mouse port.
None of the devices have power when the main power toggle switch is turned on.
- Check to see if the power cord is properly connected in the front of the logic unit and to the dedicated A/C outlet.
- Check the fuse located in the power inlet.
- Check the circuit breaker for the dedicated A/C outlet.
The pole display does not have power.
- If the pole has an RS232 connector, make sure it is NOT plugged into the COM1 port, COM1 is not capable of supplying power. COM ports 2-6 provide +5VDC on Pin 9.
- Is the green power LED on? If not press the ATX power switch that is located to the left of the hard drive bay.
The printer does not have power.
- Make sure the main power switch located in the front of the logic module is turned on.
- Make sure that the printer power switch is in the ON position.
- Check to see if the printer power cable is properly connected to the printer and to the logic unit.
The printer has power but the system does not boot.
- Is the green power LED on? If not, press the ATX power switch that is located to the left of the hard drive bay.
There is no image on the LCD monitor.
- Make sure that the LCD monitor power is ON.
- Check to see if the monitor power cable is properly connected to the monitor and to the logic unit.
- Check to see if the SVGA cable is properly connected to the monitor and to the logic unit.
Why can't I seem to communicate with COM 3 or COM 4 on my 2800 Series POS system?
- If you have changed any settings that relate to COM 3 or COM 4, it may affect the functionality of these ports. If you return the settings to the original configuration and you are still having problems please contact firstname.lastname@example.org.
- If you have reloaded or changed the Windows operating system, Windows will default the COM port on the PCI serial expansion card to COM 3. This then causes the COM 3 port on the 2800 to be mapped as COM 4, so the physical Windows/hardware mapping would then be:
- COM 3 in Windows is actually COM 4 on the logic module
- COM 4 in Windows is actually COM 3 on the logic module
- You can easily reverse this by going into the device manager properties for each of these ports and then manually change the port assignment in Windows to match the hardware.
Why doesn't the number pad section on my M700 seem to function?
- What typically happens in this case is Windows will remember the last state of the keyboard when booting up. If "Num Lock" was not enabled the last time the unit was powered up it will appear that the number pad on the M700 is not functional.
There are two ways to fix this:
- You can simply hook up a standard PC keyboard to the 2800 and cycle the "Num Lock" key until the LED comes on. When the LED turns on, you can shut down the unit, remove the PC keyboard, and re-connect the M700 series keyboard. Power up and you should have restored your number pad functionality.
- The second solution is to use the Ultimate Technology ULAP application. This software allows you to program any key to do any function on your M700 series keyboard. With a standard PC keyboard in place you can copy the "Num Lock" function and program it onto your M700 series keyboard. You can download this utility here.