Since 1988, UTC RETAIL's Maintenance Services have helped retailers maximize productivity, profitability, and the life of their retail technology solutions. Our on-site maintenance support team and depot repair service technicians repair and maintain retail hardware solutions products and peripherals from all major manufacturers. We maintain strong relationships with these companies and keep inventory ready for fast turnaround to improve your system availability. The following services ensure your systems are well maintained to provide long, productive lives.
Depot Maintenance and Repair
UTC RETAIL's Depot Maintenance coverage can be tailored to meet your specific requirements. We offer multiple programs including standard flat rate and contract pricing. Our technicians are trained and certified to repair an extended line of equipment, old and new, at all stages of the technology lifecycle.
Hot Swap Replacement
As an extension of our Depot Maintenance service, UTC RETAIL will maintain an allocation of your retail hardware inventory at our centrally located facility so it's ready for immediate shipment to replace failing products in the field. If a store experiences an equipment failure, call our Help Desk for a diagnosis. If we can't resolve the issue over the phone, we'll ship your dedicated replacement overnight directly to the store. Your system will be up and running the next day. The store then ships the failed unit to us. We repair the unit and return it to your inventory for future deployment. We manage the logistics and your operations benefit from improved availability.
UTC RETAIL has an extensive network of on-site service technicians throughout North America. Our technicians are highly trained in retail technology so you can expect an expert, professional service technician at your location to get your mission critical retail management solution up-and-running promptly. We offer flexible programs that can be tailored to your specific requirements, including seasonally adjusted coverage and varying service hours to accommodate your required response times.