Executive Team

UTC RETAIL’s leadership team has more than 150 years of combined retail and functional experience

Samuel J. Villanti - President and CEO

Sam joined UTC RETAIL as President and CEO in 1998 and led the management buy-out of UTC from Tridex Corporation in 2000. Sam has more than thirty years of management experience in the Point of Service industry. Sam previously held leadership positions with Axiohm IPB, Price Waterhouse Management Consulting Services and NCR Corporation. He is a member of the Young Presidents Organization and a member of the School of Business Advisory Council at Ithaca College.  Sam has also served as a member of the Board of Directors with Ontario County United Way and Flower City Habitat for Humanity Leaders Build.


Karen L. F. Palmer - Vice President and Chief Financial Officer


Karen joined UTC RETAIL in 1997. Prior to joining UTC, Karen was the CFO of Edicon Systems Division, Eastman Technology Corp. Throughout her career, she has held a variety of accounting and financial positions. Karen has more than twenty years of financial management experience.


Randall Hems - Vice President of Hardware Solutions

Randy joined UTC RETAIL in 2002 and has over 25 years of technical, engineering, and product development experience related to automatic identification technologies and Point of Service equipment. Prior to joining UTC, Randy served as the Director of Engineering for PSC's self-checkout system development and managed the engineering of various barcode scanning devices. 


Alan Hohler - Director of Software Development

Alan joined UTC RETAIL in 2007. With more than 30 years of experience in developing POS software solutions, Alan began his career as a software developer with Techpoint. Since then, he has held roles in all areas of the software development lifecycle, including senior development positions with Purple Cactus, SalePoint, and MicroBilt. Alan is also an Oracle certified Java Developer.   


Mitchell Mead – Director of Project Management and Support

Mitch joined UTC RETAIL in 2009. He has been active in the retail industry for more than 25 years, in a wide range of positions including store-level, corporate-level, operations, managing retail systems and support for multi-store retailers. Prior to UTC RETAIL, Mitch was with GERS/Escalate Retail managing system implementations. His extensive retail expertise includes POS, Merchandising, CRM and Loyalty.