Welcome to UTC Retail. This Privacy Policy describes how UTC Retail ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, software products, hardware solutions, and lifecycle management services (collectively, the "Services"). We are committed to protecting your privacy and ensuring transparency in how we handle your personal data.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
We collect various types of information to provide and improve our Services:
- Account Information: Name, email address, phone number, company name, job title, business address, and payment information when you create an account or purchase our Services.
- Communication Data: Information you provide when contacting customer support, responding to surveys, or participating in promotional activities.
- Transaction Information: Details about purchases, orders, returns, and payment methods.
- Business Information: Store location data, inventory information, sales data, and operational metrics when using our store automation solutions.
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
- Usage Data: Pages visited, features accessed, time spent on pages, links clicked, search queries, and interaction with our Services.
- Location Information: Approximate geographic location based on IP address or precise location if you grant permission.
- Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies (see our Cookie Policy for details).
- Business Partners: Information from resellers, distributors, and integration partners.
- Service Providers: Data from payment processors, analytics providers, and cloud service providers.
- Public Sources: Publicly available business information and contact details.
We use the information we collect for the following purposes:
- Service Delivery: To provide, operate, maintain, and improve our software, hardware, and lifecycle management services.
- Account Management: To create and manage your account, authenticate users, and provide customer support.
- Transaction Processing: To process payments, fulfill orders, manage subscriptions, and handle returns or refunds.
- Communication: To send transactional emails, service updates, technical notices, security alerts, and customer support messages.
- Marketing: To send promotional materials, newsletters, and product updates (with your consent where required).
- Personalization: To customize your experience, recommend relevant products, and tailor content to your interests.
- Analytics and Improvement: To analyze usage patterns, understand customer needs, improve our Services, and develop new features.
- Security: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Business Operations: To conduct audits, risk assessments, and business planning activities.
We may share your information in the following circumstances:
We share information with third-party vendors who perform services on our behalf, including cloud hosting, payment processing, data analytics, email delivery, customer support, and marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may share information with authorized resellers, distributors, integration partners, and technology partners to deliver comprehensive solutions and support services.
In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, we may transfer your information to the successor entity or third party involved in the transaction.
We may disclose your information when required by law, legal process, litigation, or requests from public and governmental authorities. We may also disclose information to protect our rights, privacy, safety, property, or that of our users or the public.
We may share your information for any other purpose with your explicit consent.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it is processed. When determining retention periods, we consider factors such as legal obligations, contractual requirements, operational needs, and your preferences. When information is no longer needed, we will securely delete or anonymize it.
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Portability: Request a copy of your personal information in a structured, commonly used format.
- Restriction: Request restriction of processing of your personal information in certain circumstances.
- Objection: Object to processing of your personal information for certain purposes.
- Withdraw Consent: Withdraw consent where processing is based on consent.
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at info@utcretail.com. We will respond to your request within the timeframe required by applicable law. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, secure authentication, regular security assessments, employee training, and incident response procedures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate. These countries may have data protection laws that differ from those in your country. When we transfer personal information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws, including the use of Standard Contractual Clauses approved by the European Commission.
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information. If you believe we have collected information from a child under 16, please contact us immediately at info@utcretail.com.
Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:
- Right to know what personal information we collect, use, disclose, and sell.
- Right to request deletion of your personal information.
- Right to opt-out of the sale of your personal information (we do not sell personal information).
- Right to non-discrimination for exercising your privacy rights.
To exercise these rights, contact us at info@utcretail.com or call (585) 924-9500. We will verify your identity before processing your request.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) provides you with specific rights. We process your personal information based on the following legal bases: consent, contract performance, legal obligations, and legitimate interests. You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with your local supervisory authority. Our data protection officer can be reached at info@utcretail.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal requirements, or other factors. We will post the updated Privacy Policy on our website with a revised "Last Updated" date. If we make material changes, we will provide additional notice through our Services or by email. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
UTC Retail
Attn: Privacy Department
Email: info@utcretail.com
Phone: 1-(585) 924-9500
Website: www.utcretail.com/privacy-policy
Thank you for trusting UTC Retail with your personal information. We are committed to protecting your privacy and providing transparent, secure services.
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