2019 RIS News Software LeaderBoard Recognizes UTC RETAIL as the #1 Targeted Solution Vendor

Dec 10, 2018

This year’s survey ranks UTC RETAIL in the TOP 5 in EVERY category for Mid-Sized Retail.

Rochester, NY, December 11, 2018:  UTC RETAIL, a leading provider of Point-Of-Sale solutions to the specialty retail marketplace, has been recognized as the leader in Mid-Sized retail POS software in the 2019 RIS News Software LeaderBoard survey.  In this year’s survey of North American Retailers, UTC RETAIL is ranked the #1 Targeted Solutions Vender and #1 in Customer Satisfaction for Apparel Retailers.  In addition, UTC RETAIL was recognized as a top 2 provider in the areas of Customer Satisfaction for Targeted Solution Vendors, Leaders in Software Reliability, Leaders in Quality of Support and Leaders in Total Cost of Operations.  All in all, UTC RETAIL finished in the top 5 in 25 out of 27 qualifying categories.  Year over year UTC RETAIL is recognized for Return on Investment and both Quality of Service and Quality of Support for Mid-Size retailers reflecting the exceptional value that retailers realize from using their products and services, and the extraordinary manner in which they attend to their customers.

“For over 10 years, UTC RETAIL has consistently received high rankings in quality, service, support and return on investment” said Joe Skorupa, editorial director of RIS News.  “This year’s achievement of being ranked the #1 Targeted Solution Vendor shows their continued commitment and investment to the enterprise POS solution market in the often-overlooked mid-sized retailer category”

Now in its eighteenth year, the annual RIS News Software LeaderBoard survey is conducted by Litchfield Research, an independent research firm. The signature feature of the LeaderBoard is its utilization of customer satisfaction scores for vendor rankings. RIS News feels this aspect of the survey makes it unique amongst other vendor reports compiled by industry analyst firms. This well-respected study is often referenced by retail executives in the planning and evaluation of their next technology investment.

“We are very appreciative that our customers have once again recognized UTC RETAIL as a leader in the categories that make a difference to their business to help them achieve their goals” said Sam Villanti, UTC RETAIL President and CEO. “In a market where many legacy POS providers are reducing investments and announcing the end of support for their products, UTC RETAIL remains committed to this market by continuing to develop new offerings and directly support our software and hardware solutions with best in class services.”

For more information on UTC RETAIL’s rankings in the 2019 RIS News Software LeaderBoard or to download the full report, please visit https://risnews.com/2019-ris-software-leaderboard


UTC RETAIL is the innovative full-service store solutions supplier to the specialty retail marketplace.  We offer advanced enterprise Point-Of-Sale solutions that provide a seamless experience where your stores and customers meet.  Our suite of connected store solutions, including software, hardware and services, give you the ability to thrive in the ever-changing and always accelerating retail climate.  For 30 years, UTC RETAIL has been recognized as the industry leader delivering exceptional value and customer service.  We have designed our systems to give you everything you need today while providing you with unlimited potential to grow and differentiate as your customer's expectations evolve.  Our solutions leverage a modern technology architecture, giving you greater flexibility across multiple channels and platforms, and securing your investment protection well into the future. For more information on UTC RETAIL, call us at 1-800-349-0456 or visit us at www.utcretail.com.