2020 RIS News Software LeaderBoard Recognizes UTC RETAIL as a Top Retail Technology Vendor

Dec 11, 2019

UTC RETAIL ranked the #1 Targeted Solution Vendor for the Second Consecutive Year.

Rochester, NY, December 1, 2019:  UTC RETAIL, a leading provider of Point-Of-Sale solutions to the specialty retail marketplace, has been ranked the #1 Targeted Solution Vendor in the 2020 RIS News Software Leaderboard, the industry’s definitive ranking of technology vendors as rated by retailers.  2020 marks the second consecutive year of being ranked #1.  UTC RETAIL also garnered the #1 ranking in Customer Satisfaction from Apparel Vendors and was ranked #20 overall, competing with the biggest technology providers in Retail.  

In addition, UTC RETAIL was recognized as a top provider in every Customer Satisfaction category, including For Mid-Sized Vendors, By Mid-Sized retailers, Specialty Vendor Leaders, Top Vendors, and Targeted Solution Vendors.  UTC Retail also achieved top 5 ranking in the areas of Total Cost of Operations and Return on Investment.  All in all, UTC RETAIL ranked in 25 of 29 qualifying categories and placed in the top 5 in nine out of ten categories specifically for Mid-Sized Retail.  Year over year UTC RETAIL is recognized for providing exceptional value while delivering the highest degree of customer service and support.

“For the last several years, UTC RETAIL has consistently received high rankings in LeaderBoard customer satisfaction categories, showing a high level of commitment to retail customers” said Joe Skorupa, editorial director of RIS News. “Importantly, for the second year in a row UTC RETAIL has been recognized as the #1 Targeted Solution Vendor cementing its leadership in service and support.”  

Now in its nineteenth year, the annual RIS News Software LeaderBoard survey is conducted by Litchfield Research, an independent research firm. The signature feature of the LeaderBoard is its utilization of customer satisfaction scores for vendor rankings. RIS News feels this aspect of the survey makes it unique amongst other vendor reports compiled by industry analyst firms. This well-respected study is often referenced by retail executives in the planning and evaluation of their next technology investment.

“Recognition and validation by Retailers is one of the most meaningful honors we can receive”

said Sam Villanti, UTC RETAIL President and CEO. “Our associates are dedicated to developing, delivering and supporting best in class solutions to the mid-sized specialty retailer.  These rankings are testament to our ability to deliver on our promise to help our customers achieve their goals.”

For more information on UTC RETAIL’s rankings in the 2020 RIS News Software LeaderBoard or to download the full report, please visit https://risnews.com/leaderboard20


UTC RETAIL is the innovative full-service store solutions supplier to the specialty retail marketplace.  We offer advanced enterprise Point-Of-Sale solutions that provide a seamless experience where your stores and customers meet.  Our suite of connected store solutions, including software, hardware and services, give you the ability to thrive in the ever-changing and always accelerating retail climate.  For 31 years, UTC RETAIL has been recognized as the industry leader delivering exceptional value and customer service.  We have designed our systems to give you everything you need today while providing you with unlimited potential to grow and differentiate as your customer's expectations evolve.  Our solutions leverage a modern technology architecture, giving you greater flexibility across multiple channels and platforms, and securing your investment protection well into the future. For more information on UTC RETAIL, call us at 1-800-349-0456 or visit us at www.utcretail.com.