UTC RETAIL is Recognized as #1 in Customer Satisfaction on the 2024 RIS News Software Leaderboard Survey

Jan 10, 2024

UTC RETAIL is Recognized as #1 in Customer Satisfaction on the 2024 RIS News Software Leaderboard Survey

UTC RETAIL also received Top 3 rankings in 15 different categories including Quality of Service, TCO and ROI

Rochester, NY, January 10, 2024:  UTC RETAIL, a leading provider of Point-Of-Sale solutions to the specialty retail marketplace, has been ranked #1 in Customer Satisfaction for Apparel Vendors in the 2024 RIS News Software Leaderboard, the industry’s definitive ranking of technology vendors as rated by retailers.

UTC RETAIL was also recognized as a Top 3 Vendor in 15 different categories including Total Cost of Ownership, Return on Investment, Quality of Service, Technology Innovation, Ease of Administration and Maintenance and Leaders in Recommendation.  The 2024 Leaderboard results continue an impressive run for UTC RETAIL, representing the 6th consecutive year as being in the Top 3 of critical categories related to customer satisfaction, service, support and return on investment.

In the “Voice of the Customer” section of the 2024 Leaderboard, retailers had this to say about UTC RETAIL, “Amazing customer service and continual improvement on products...Great partnership always supports new and existing issues in a timely manner…Provides great and timely updates to the products we have purchased and their customer service is second to none.  A truly amazing experience.”

“Direct feedback from customers is the purest measurement of how an organization fulfills the promise of their brand” said Sam Villanti, UTC RETAIL President and CEO. “UTC RETAIL associates are relentless at delivering an unmatched customer experience that separates us from our competition.  We appreciate our customers for their feedback and continued confidence in UTC RETAIL.”

The annual RIS News Software LeaderBoard survey is conducted by Litchfield Research, an independent research firm. The signature feature of the LeaderBoard is its utilization of customer satisfaction scores for vendor rankings. RIS News feels this aspect of the survey makes it unique amongst other vendor reports compiled by industry analyst firms. This well-respected study is often referenced by retail executives in the planning and evaluation of their next technology investment.

For more information on UTC RETAIL’s rankings in the 2024 RIS News Software LeaderBoard or to download the full report, please visit https://risnews.com/leaderboard24.

UTC RETAIL will be highlighting their full suite of best-in-class retail solutions and services at NRF 2024 – Retail’s Big Show from January 14-16, 2024.  You can find UTC RETAIL in booth number 5030.


Fast Forward your stores with the full suite of POS software, hardware and services from UTC RETAIL.  With over 35 years of experience and over 450,000 store-level installations, UTC RETAIL has been recognized as the industry leader in delivering outstanding service and exceptional value.  To date, more than 200 retailers have chose UTC RETAIL as their trusted partner.  For more information on UTC RETAIL, call us at 1-800-349-0456 or visit us at www.utcretail.com.