UTC RETAIL is Recognized as #1 in Quality of Support on the 2023 RIS News Software Leaderboard Survey

Jan 13, 2023

UTC RETAIL is Recognized as #1 in Quality of Support on the 2023 RIS News Software Leaderboard Survey

UTC RETAIL also received #1 rankings in 4 different categories including Return on Investment and Total Cost of Ownership

Rochester, NY, January 13, 2023:  UTC RETAIL, a leading provider of Point-Of-Sale solutions to the specialty retail marketplace, has been ranked #1 in Quality of Support in the 2023 RIS News Software Leaderboard, the industry’s definitive ranking of technology vendors as rated by retailers. 

In addition, UTC RETAIL was recognized as the #1 provider in 4 other categories, including Return on Investment and Total Cost of Ownership.  UTC RETAIL ranked in the top 3 in 15 other categories including Overall Performance, Customer Satisfaction, Ease of Installation/Integration and Ease of Administration and Maintenance.  Additionally, for the fourth consecutive year UTC RETAIL was ranked in the overall LeaderBoard’s Top 20, receiving a ranking of 18, competing with the biggest technology providers in retail.  UTC RETAIL continues to be recognized by retailers as a leader in the critical areas of TCO, customer service, customer support and customer satisfaction.

“We are appreciative and humbled that retailers continue to recognize us in the areas that we put so much effort and emphasis” said Sam Villanti, UTC RETAIL President and CEO. “All UTC RETAIL associates are committed to living our values of helping customers achieve their goals, acting with integrity and communicating proactively and efficiently.  The results are true partnerships with our customers that create long lasting value for both organizations.”

The annual RIS News Software LeaderBoard survey is conducted by Litchfield Research, an independent research firm. The signature feature of the LeaderBoard is its utilization of customer satisfaction scores for vendor rankings. RIS News feels this aspect of the survey makes it unique amongst other vendor reports compiled by industry analyst firms. This well-respected study is often referenced by retail executives in the planning and evaluation of their next technology investment.

For more information on UTC RETAIL’s rankings in the 2023 RIS News Software LeaderBoard or to download the full report, please visit   https://risnews.com/leaderboard23

UTC RETAIL will be highlighting their full suite of best in class retail solutions and services at NRF 2023 – Retail’s Big Show from January 15-17, 2023.  You can find UTC RETAIL in booth number 5520.


UTC RETAIL offers a suite of retail solutions, including software, hardware and services, which help our customers to thrive in the ever-changing and always accelerating retail climate. With over 30 years of experience and over 450,000 store-level installations, UTC RETAIL has been recognized as the industry leader in delivering outstanding service and exceptional value.  To date, more than 200 retailers, ranging in size from 1 store to over 2,000, have chosen UTC RETAIL as their trusted partner. For more information on UTC RETAIL, call us at 1-800-349-0456, visit us at www.utcretail.com