UTC RETAIL is Recognized as The #1 Retail Technology Vendor for Customer Satisfaction on the 2021 RIS News Software LeaderBoard Survey

Jan 06, 2021

UTC RETAIL Received 48.6 out of a Possible 50 - the Highest Score of All Retail Technology Vendors

Rochester, NY, January 1, 2021: UTC RETAIL, a leading provider of Point-Of-Sale solutions to the specialty retail marketplace, has been ranked the #1 Solution Vendor for Customer Satisfaction in the 2021 RIS News Software Leaderboard, the industry’s definitive ranking of technology vendors as rated by retailers. “In the signature category of customer satisfaction, the overall winner of this year’s LeaderBoard survey is UTC Retail with a score of 48.6” said Joe Skorupa, editorial director of RIS News. “UTC Retail is the only vendor to break the 48-point mark (out of a possible 50) and deserves special recognition for its outstanding achievement.”

In addition, UTC RETAIL was recognized as the #1 provider in 21 out of 30 qualifying categories, including Leaders in Overall Performance, Leaders in Cost of Operations, Leaders in Return on Investment, Leaders in Software Reliability, Leaders in Ease of Administration, Leaders in Quality of Support, Leaders in Quality of Service, and Leaders in Recommendation. All in all, UTC RETAIL ranked in the top 5 in 27 of 30 qualifying categories and achieved the rank of 16 on the LeaderBoard’s Top 20, competing with the biggest technology providers in Retail. Year over year UTC RETAIL is recognized for providing exceptional value while delivering the highest degree of customer service and support.

“Customer feedback is the most honest marker of a company’s ability to provide value to the marketplace” said Sam Villanti, UTC RETAIL President and CEO. “We are very appreciative that our customers recognize the efforts and results of our associates. Our highest priority core value is to help customers solve problems. The results of the 2021 RIS News Software Leaderboard validate our customer focused approach to retail technology solutions.”

The annual RIS News Software LeaderBoard survey is conducted by Litchfield Research, an independent research firm. The signature feature of the LeaderBoard is its utilization of customer satisfaction scores for vendor rankings. RIS News feels this aspect of the survey makes it unique amongst other vendor reports compiled by industry analyst firms. This well-respected study is often referenced by retail executives in the planning and evaluation of their next technology investment.

For more information on UTC RETAIL’s rankings in the 2020 RIS News Software LeaderBoard or to download the full report, please visit https://risnews.com/leaderboard21

UTC RETAIL is the innovative full-service store solutions supplier to the specialty retail marketplace. We offer advanced enterprise Point-Of-Sale solutions that provide a seamless experience where your stores and customers meet. Our suite of connected store solutions, including software, hardware and services, give you the ability to thrive in the ever-changing and always accelerating retail climate. For 32 years, UTC RETAIL has been recognized as the industry leader delivering exceptional value and customer service. We have designed our systems to give you everything you need today while providing you with unlimited potential to grow and differentiate as your customer's expectations evolve. Our solutions leverage a modern technology architecture, giving you greater flexibility across multiple channels and platforms, and securing your investment protection well into the future. For more information on UTC RETAIL, call us at 1-800-349-0456 or visit us at www.utcretail.com.