If you are a Canadian merchant and believe that our conduct is contrary to the Code of Conduct for the Payment Card Industry, you may report the matter to us via the following channels:
By emailing: legal@utcretail.com
Upon receipt of your issue, we will acknowledge receipt of your complaint within a maximum of five (5) buisness days. We will investigate and address your complaint within a maximum of 20 buisness days and provide you with a written notice of the outcome.
If you feel your issue has not been adequately addressed, you may escalate the issue to the Financial Consumer Agenecy of Canada. FCAC provides more detailed information on the complaint handling and merchant rights
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